Flightpost's
All policies

Privacy Policy

Effective date: August 2026
Who we are: trading as FlightPosts ("FlightPosts", "we", "us"), part of the iDrone Corp group of companies ("iDrone Corp Group"), which includes iDrone Train, iDrone Clean and iDrone Lift.

FlightPosts handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and your choices.

1. What We Collect

From everyone

  • Account details: name, email, phone, business name, role, city/state.
  • Usage data: device, log, IP and cookie data (see our Cookie Policy).
  • Communications: messages sent through the Platform, support enquiries, and call or email records where our team contacts you.

From Pilots

  • Credential and verification data: CASA licence details (RePL number, ARN), ReOC arrangements, insurance certificates, and identity documents you upload for verification.
  • Profile data: photo, specialties, equipment, service areas, availability, portfolio imagery, ratings and job history on the Platform.

From Businesses

  • Pilot Request details: job descriptions, site addresses or coordinates, timing, budget range, and operational factors (e.g. night operations, controlled airspace).
  • Billing details and transaction records. Card payments are processed by [payment provider]; we do not store full card numbers.

Collected in the course of Engagements

  • Deliverables (imagery, video, mapping data) are uploaded to or transferred through the Platform. Deliverables may incidentally contain personal information about third parties (e.g. people or vehicles captured in aerial footage) — see clause 6.

2. How We Use It

We use personal information to: operate the Platform; verify Pilot credentials and eligibility; match Pilot Requests with Pilots and manage Engagements; issue quotes, invoices and Pilot payouts; provide support and resolve disputes; monitor safety and compliance; improve the Platform; prevent fraud and misuse; and meet legal obligations (including aviation, tax and record-keeping requirements).

We manage customer and pilot records, communications and marketing through our CRM and related business systems.

3. iDrone Corp Group Sharing

Because FlightPosts is part of the iDrone Corp Group, we may share your personal information with other Group entities to:

  • offer Pilots opportunities across the Group (for example, work sourced through iDrone Clean or other Group operations, consistent with any published guarantee terms);
  • streamline onboarding for graduates of iDrone Train who join FlightPosts (with their consent collected at enrolment or sign-up); and
  • run Group administration, analytics and (where you have not opted out) marketing.

Group entities handle your information under this policy or their own APP-compliant policies.

4. Marketing

We may send you service messages (which you cannot opt out of while you hold an account) and marketing about FlightPosts and related iDrone Corp Group services. You can opt out of marketing at any time via the unsubscribe link or your account settings.

5. Disclosure

We disclose personal information:

  • Between matched parties: when an Engagement is confirmed, the Business receives the assigned Pilot's name, contact details, credentials summary and insurance status; the Pilot receives the Business's contact details and site information. Before matching, Businesses see only limited Pilot profile information (first name and last initial, region, credentials badges, ratings).
  • To service providers: hosting and platform infrastructure [including app hosting], payment processing, CRM and email delivery, analytics, and identity/credential verification services.
  • To insurers or regulators where required in connection with an incident, claim or investigation (including CASA where legally required).
  • Where required by law or to protect safety, rights or property.

We do not sell personal information.

6. Deliverables and Third-Party Imagery

Drone Deliverables can incidentally capture individuals, homes or vehicles. Responsibility for lawful capture rests with the parties to the Engagement: Businesses must ensure they have a lawful basis and any required permissions for the imagery they commission, and Pilots must comply with privacy and surveillance laws when flying (including relevant state surveillance devices legislation). FlightPosts hosts and transfers Deliverables as an intermediary and may remove content reported as unlawfully captured.

7. Overseas Processing

Some of our service providers store or process data outside Australia [list likely locations, e.g. United States — hosting, CRM, email]. Where personal information is disclosed overseas, we take reasonable steps to ensure recipients handle it consistently with the APPs.

8. Retention

We keep personal information only as long as needed for the purposes above or as required by law. Some records have extended retention needs: transaction and tax records [7 years], and credential and Engagement records relevant to aviation compliance or insurance [period — confirm with lawyer/insurer]. Deliverables are retained on the Platform for [period] after Engagement completion, after which they are [deleted / archived].

9. Security and Data Breaches

We use reasonable technical and organisational safeguards, including access controls and encryption in transit, to protect personal information. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme.

10. Access, Correction and Deletion

You may request access to or correction of your personal information, or deletion of information we are not required to retain, by contacting us at [privacy email]. We will respond within a reasonable period (generally 30 days). Pilots can update most profile information directly in their dashboard.

11. Complaints

If you believe we have mishandled your personal information, contact us first at [privacy email] and we will investigate and respond. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

12. Contact

Privacy Officer, Flightposts team.